HP
Warrantee clause

Dear Sir,

I have purchased a Laptop in September, model - Proloms 4510 (s), Sr. No. CNU9384DBP, Product code - VF952PA#ACJ. I am staying in Mysore.

Last week when I opend the notebook in my house, the display was not full, so, I have longed the complaint with complaint no -4606789072 (Bangalore on 19.11.2009) as my notebook screen is not displaying and thing. Screen look white and scattered but no external damage. Against the complaint, HP engineer visited my work place and stating that this is physical damage. He said he will give the quotation for repair and the approximate cost will be Rs. 15, 000/-.

HP engineer is stating that the internal damage happened with the screen is a physical damage. How it can be a physical damage if there is no scratch on screen or front side of notebook.

HP engineer is stating that the internal layer got damage. If the internal layer got damaged then how it is physical damage.

Physical damage should be external damage, which can be seen by naked eyes.

If you have any suggestion please let me know.

Yours,

Prajakta Madanka

Company: HP
Country: India

  <     >