HP / dv6000 laptop
Not servicing HP laptop

Hi,

I bought HP dv6000 Laptop in June. Its purchased in USA and now out of warrenty. Now I have mother board issue with it. I have requiested for the replacement (paid service) at the HP Service Center in Indiranagar.

I was told that the part was not available and that they would get it shipped from USA and service it in 2 weeks. It took another 2 weeks and then the part shipped again had a problem. Now its 2 months and still the laptop is not ready. I have been following up with all the people right from service personnel to Senior Manager level. I have invested my time/energy and money into it. I now want not only my laptop serviced but also compensation for all the losses incurred. I want them to waive all the service expenditure they have quoted me (14876.24/-) in order to service the laptop.

HP Service center:

Hewlett-Packard India Sales Pvt. Ltd.

#777E, 1st Floor, 100ft Road

Opp. New Horizon School, Indiranagar, HAL II stage,

Bangalore, Karnataka

Tel: 91 80 30589700

Fax: 91 80 30589738

Email: bangalore.calladmin@hp.com

Consumer Details:

Ravinandan Nagaraja

Flat No317 'C' Blk 3rd Floor

Kalpatharu Lake View Apt, Opp Vivekananda school

Putenhalli Main Road, JP nagar 7th Phase

Bangalore - 34

Tel: 91 9886778182

Email: nravinandan@rediffmail.com

Company: HP / dv6000 laptop
Country: India

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