HP Pavilion w5160 IN
HARRASED BY HP SERVICE

Shravan Minocha
12-31-2007
41

SIR/MA'AM,

I HOPE SOMEONE EVEN LOOKS INTO THIS MATTER... I AM WRITING HERE FOR THE FIRST TIME ..HOPE I GET APPROPIATE HELP...

I GOT HP PAVILION W5160 IN TWO YEARS BACK .. MY PC HAS 3 YEARS WARRANTY .. (1 YR BY COMPANY AND 2 YRS EXTENDED - I PAID FOR IT)...

MY EMAIL ID shravanminocha@gmail.com

AS SOON AS I GOT MY NEW MACHINE, AFTER FEW MONTHS I FOUND, ONE OF THE SOUND PORTS WAS NOT FUNCTIONING CORRECTLY .. I CALLED UP HP CUSTOMER CARE ..AND THEY SAID WE WILL HVE TO REPLACE YOUR ENTIRE MOTHER BOARD AS WE DO NOT HAVE ANY ARRANGEMENT TO REPAIR JUST THE AUDIO PORT...

A MAN CAME AND REPLACED THE MOTHER BOARD .. ALL WAS WORKING FINE .. AFTER SOMETIME I FORMATTED MY PC .. AND I FOUND THAT, SOUND DOES NOT COME ON RECORDING IN MY TV TUNER CARD ..

I CALLED HP CUSTOMER CARE AND THEY AGAIN BROUGHT A MOTHER BOARD DEFECTIVE AGAIN THIS TIME ALSO..

.. IS THIS THE QUALITY OF HP PARTS??

I HAVE PAID FOR THE EXTENDED WARRANTY AND THEY BEHAVE AS IF THEY ARE DOING ME A GREAT FAVOUR... THEY BRING RECYCLED PARTS EVERYTIME .. AND 3 TIMES IT HAS TURNED OUT TO BE DEFECTIVE... I HAVE LOST FAITH ON A COMPANY LIKE HP AND ITS PARTS ..

I HAVE SUFFERED A LOT PROFESIONALLY DUE TO HP AND I WANT THE COMPANY TO COMPENSATE FOR IT IN TERMS OF MONEY ATLEAST (THEY CANT GET ME THE TIME BACK) AND ALSO REPLACE A NEW BRAND MOTHER BOARD FOR MY PC .. NO RECYCLED PARTS THIS TIME .. ITS ALL GOING ABOVE MY HEAD NOW..PLEASE HELP ME ..