Hsbc platinum card
Transaction on my card denied

Dear Sir/Madam,

My name is Sudhesh Chand & I am your customer using credit card for more than 2 years & over a period of time my card is being upgraded to Platinum card. My previous card number was 4384599910411684 & my platinum card number is 4862698900306101.

I am using your card even in foreign countries & during my trip to China last year I had used the card & after my return I am not getting the statements regularly & regarding this issue I have spoken to many of your staff members for no use.

I had some queries regarding the finance charges effected on my card TWICE in the month of Jan for which I called upon many people through the HSBC branch office with the help of one Miss. MEENA but even then they could not solve my problem. Later it was Mr. THEJA MOHAN (Your staff here in Mysore br.)who did many Intra Bank request regarding my issue & on one day Mr. Senthil. S.Kumar who called on my mobile stating that he is contacting me just looking at Mr. Theja Mohan's mail but I was on a shopping time by that time which I told him & in turn he told me that he would be calling the next day which was a Sunday which I reminded him of for which he said no matter whether it is even Sunday. Till date he has not called me at all.

Yesterday when I went to buy my groceries I gave my card for the payment of just Rs.977/= which was denied & I thought maybe a problem with the swiping machine then I bought a lap top & when I tried to make the payment through the card it once again denied the transaction. Immediately I got a call from one of your staff member from number 912267115500 telling me that I have to contact the customer as there is some payment problem. I was totally robbed by this.

I am not getting the statements regularly since Jan for which I have already made a complaint through the phone & even they had responded to it by saying that it will be done. Now once again I am requesting you to send me all the statements starting from Dec till date through to my mail so that I can acess whether I stand good to be your customer in future or not. You can go through my track record so far & not in one occassion I am a defaulter.

Inspite of not receiving the statements regularly I have been making the payment & I am mentioning the payments I made since Jan below.

1) 5th Jan Br.175 MY24 Ref: MYS2-00031 Rs.20, 000/=

2) 7th Jan Br.175 MY38 Ref; MYS3-00112 Rs.60, 000/=

3))7th Feb Br.175 MY24 Ref;MYS2-00044 Rs.25, 000/=

4) 11th Mar Br 175 Rs. 5000/=

5) 8 th Apr Br.175 MY38 Ref. MYS3-00130 Rs. 5000/=

6) 7th May Br.175 MY24 Ref;MYS2-00109 Rs. 5000/=

7) 3rd Jun Br.175 MY24 Ref; MYS3-00123 Rs.5000/=

8) 7th Jul Br.175 MY38 Ref;MYS2-00197 Rs.5000/=

So totalling I have paid about Rs. INR 1, 30, 000/= which in my knowledge is not a small amount. If you want me to continue with your card see that you will settle the matter amicably at the earliest otherwise you kindly withdraw your card & in one settlement I will finish the dues.why I am paying just Rs.5000/= is only because I am not getting the statements properly otherwise I would have paid it well in advance. Now the onus is on you to decide whether you want me to be with you or not

Expecting your early response.

Thanking you

Sudhesh Chand

8th July

Company: Hsbc platinum card
Country: India

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