Hutch
BILLING/ Harrassment
- 02-04-2009
- 153
My below correspondences with Hutch are self explanatory towards a paid bill for Dec 08 still not reflecting in Hutch records
Urmi Singh 09820783702, 22176562 (R)
(KA: Head/ CEO Customer Care HUTCH)
Dear Sir/ Ma'm,
Please refer to earlier faxes / below correspondence.
1. There is utter confusion regarding the following billing mess up.
2. Sometimes I am told the ambiguity is resolved - the latest - it is still NOT!! To top it, DESPITE my timely payment for Dec 08, l my bill for Jan 09 includes a 'Late payment fine'!? Sounds like a practical joke!!
3. My latest bank statement reflecting debited amount towards 'Orange' is AGAIN attached herewith for action - in case this cannot be resolved STILL i reserve the option to approach 'consumer' forum for the MUCH Harrassment by 'HUTCH'.
Regards,
Urmi Singh - 09820783702
From: urmisingh99@hotmail.com
To: vodafonecare.mum@vodafone.com
CC: sanjayurmi@hotmail.com
Subject: URGENT - FW: Dec Bill bank debit receipt for 9820783702
Date: Sat, 24 Jan 17:27:01 0530
Pse refer to the following mail - Also i have faxed hard copies of the attachment (bank debit statements) on 22 Jan 09 to your no. 022-66661200 (for Mr Sachin) - No action yet. I am stil haunted by reminder calls to pay my already 'Paid up bill'. Is the staff busy negotiating the 'Income Tax Department'?! or has the service reduced to this level.
Regards,
Urmi Singh
From: sanjayurmi@hotmail.com
To: vodafonecare.mum@vodafone.com
CC: urmisingh99@hotmail.com
Subject: Dec Bill bank debit receipt for 9820783702
Date: Tue, 20 Jan 22:08:48 0530
Dear Sir,
Pse Refer to My telephonic (9820783702) complaint reg above SUBJECT.
I have attached my bank debit receipt statement of my Dec 09 payment for Rs 679/=. This is NOT reflecting in your records despite above attached debit receipt / my tele complaint & 2 visits to your office (Churchgate) - this is most unbecoming of 'Vodafone'(!?)
How do you make up for this undue harrassment? Kindly reconcile,
Urmi Singh
Company: Hutch
Country: India