ICICI Bank/ICICI Lombard
Harassment and unwanted billing to my account

Hello,

This is Manojkumar Poduval, an IT professional from Mumbai. This incident dates back to July.

I was fooled by a representative from ICICI who brainstormed me to purchase a credit card (number: 377041669799008) from ICICI which offered me the Life Insurance policy. This happened in July and i received the card in the same month.

The policy was associated with ICICI Lombard and the agreement was that I had to pay a nominal amount between Rs. 300 to 400 per month as premium charges towards the life cover. But to my surprise, I received a premium charges of Rs. 10, 619 in the following month (August) alongwith my other transactions.

I tried approaching the concerned personnel at both the ICICI bank and ICICI Lombard. But was left toggling between the two companies. I received no response nor acknowledgements from any of them.

After several attempts and mailing, I received the following mail (The FIRST MAIL):

Dear Customer,

We request you to write to lombardcc@icicilombard.com for details of the debit done by ICICI Lombard in your credit card account and for the process on how to credit the amount to your credit card account.

If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.

Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.

Sincerely,

Tulsi Sirivella

Customer Service Officer

ICICI Bank Limited

This has been ongoing from then till now. I have also faced the recovery agents who hav humiliated me for no reason of mine and also received calles from various representatives from J.B.Nagar branch, andheri east asking for settlement of dues. Very recently, on the 22nd june, a girl name priyanka - a collection office from the said branch, had assured that by paying a sum of Rs. 200 she would settle my case, which did not happen. Inspite of making the payment (receipt number: 8054399), I received a court notice yesterday (6th July), (generated on 17th june) for a hearing on 27th June.

This kinda tortrure and harassment is not expected from such reputed companies. After having tried all means, I understand that there is lack of communication and updation of records at the company's end, for which the customer has to pay the brunt of it.

Your officials are useless and just not worth the profile. It is best you shut down your organisation so that common people are not fooled and are not victims of hgarassment.

I hope to get a positive response from whomsoever concerned as as solution and an END to the story.

Company: ICICI Bank/ICICI Lombard
Country: India

  <     >