ICICI Lombard
Insurance issued without my knowledge

This is regarding ICICI Lombard policy. I have been charged on my ABN AMRO credit card for a ICICI Lombard insurance. Strangely, I have not even applied for this. Nor did I get any verification/confirmation call. Also, I have not received any documents.

Also, I found there is one more weird thing. The other services dept had my correct details (Phone/Address/Date of Birth) while the cancellation department had some number which was never used by me and an incorrect address. I reside in Bhandup. They had some address of Vasai. Shocking that 2 different departments have 2 different addresses

I have been following up with the customer service and cancellation department. But of no use. Yesterday evening cancellation department promised to call me back today before 3.00 PM to as he could not confirm certain details. I didn’t receive any calls till now.

Again, I spoke with an officerl, she also mentioned a call back. I follow up again from my side and get to know that the verificaiton dept ppl have left due to rains.

This is highly unprofessional of ICICI Lombard and a very serious issue.

Such inefficient customer support is highly not acceptable. Since yesterday I have spoke to many customer support officers, wasted more than 4-5 hours of my time without any outcome.

Company: ICICI Lombard
Country: India

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