ICICI Prudential Mutual Fund
Non Receipt of Redemption: Lapse 1 Month
- 10-14-2009
- 251
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RE: non receipt of redemption: folio 3135600/66
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From:
"ENQUIRY@ICICIPRUAMC.COM"
...
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To: chitra_sund23@yahoo.co.in
Dear Investor,
Thank you for writing to ICICI Prudential Mutual Fund.
We like to assure you that we are working on the issue and will revert to you shortly with an update on the status via enquiry@icicipruamc.com.
Please note that your issue is being followed up through Service Ticket Number – 8000983248. We request you to mention this ST for any enquiry on the status of this issue, in future.
For any further assistance, kindly contact us on our customer care helpline at
1800 222 999 (BSNL/MTNL lines) or 1800 200 6666 (non MTNL/BSNL lines) from 9 am to 6 pm, Monday to Saturday.
Alternately, you can also email us at enquiry@icicipruamc.com.
Warm Regards,
V. Kavitha Nadar
Customer Service Executive
ICICI Prudential Mutual Fund
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Original Text
From: chitra_sund23@yahoo.co.in
To: enquiry@icicipruamc.com
CC: customercomplaints@icicipruamc.com
Sent: 03.10.09 17:54:02
Subject: non receipt of redemption: folio 3135600/66
I had submitted for redemption folio no 3135600/66 on 16/9/09. Till date I havent received credit into my account.
When I called your toll free no, they informed that there was a possibility of rejection of ECS and that they would get back to me.
Nobody had bothered to revert back to me or inform me about it.
I find that settlement which should ideally done in T 2 days has reached no where.
Under the circumstances, you should either pay me interest for delayed payment or pass on the benefit of higherNAV as this delay has happened entirely due your fault and that since the SIP instalement was debited to the same bank account, I see no reason whatsoever that credit should be rejected.
I hope that this case is taken up immediately and revert back to me asap.
Chitra Sundar
No Reply is received even after 1 month. Such is the lax attitude of ICICI Prudential Mutual Fund. They seem to evade telephone calls and provide alternate email ids, even when we wish to escalate our complaint and send it to some higher authority than the normal email id enquiry@icicimutual fund.
Company: ICICI Prudential Mutual Fund
Country: India