IndiaHotelReview.com
Holiday Package

1. On the 29th of November I sent all the details and documents needed to avail of the 2-day 3-night holiday package together with a bank draft for Rs. 800. I also indicated choice of hotels.

2. All this was couriered as required to the address printed on the voucher: IndiaHotelReview.com, A-1 First Floor, Sector 10, Noida U.P. PIN 201301.

I was supposed to get my confirmation within 15 days. This did not happen.

3. Three weeks later, after waiting for the confirmation, I tried telephoning a number of times, but I could not get any answer or was always told to call back later. Besides, we were given on Monday and Tuesday to call -- a rather small window of opportunity.

4. I sent a number of emails to OfferatIndianotelreview.com and each time I got cryptic one line answers: -- the first of them saying that they had not received my documents.

-- On emailing a detailed list of the documents I sent, I got an email asking me which address I sent the documents to.

--I told them that I had sent it to the address printed on the voucher.

-- to which I get the cryptic one line answer saying that the address has been now updated on the website and that they have still not received the documents.

I submit that this is preposterous! How can you change the address midstream? How are we to know that the address is changed? If the address has changed it is the responsibility of the Offer to make sure that all correspondence is accessed and acted on.

This is bordering on a scam and I hate to think that a group like yours chooses to associate with an organization like this one. You cannot absolve yourself of the responsibility of making sure that we get our offers.

The entire administration of this offer has been extremely customer-unfriendly to say the least.

Please ensure that this complaint is resolved as soon as possible.

Truly livid,

Ivan Arthu

Company: IndiaHotelReview.com
Country: India

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