Indian Express
Reliance Wimax disconnection

Hello,

I was using a Reliance Wimax connection while I was in Bangalore working for The New Indian Express as a Sub Editor/ Reporter. I bought a Reliance Wimax connection sometime around January and the connection worked perfectly fine. Around October I had to move to CG for my marriage and so I had to get the connection taken out. So towards October end, I spoke to my dealer, not knowing how to get it disconnected, and she said it can be taken care of and gave me a number to call on. I called that Bangalore customer care number and registered a complaint. I moved to CG during first week of November. Got a call from Bangalore office verifying information and I was told that I would get a call back from concerned department. That didn't happen. Later, I got in touch with the Customer Care Bangalore again and I was asked to speak to their manager, Suresh. I spoke to him, dropped him a message to remind but nothing happened.

I again called my Bangalore dealer and she gave me a Mumbai Customer Care number. I called on that number and I was told that there is an outstanding amount and unless I clear that they can't process my request. I cleared the amount and was told that the server was slow and could not take my request for termination. In the long conversation, the customer care person agreed that I wasn't using my services since November and once I clear dues, I will be able to withdraw connection.

I again got a bill dater Nov to Jan. The customer care Mumbai tells me that they have no request and only a note saying "Interested in service withdrawal". And was also told that no customer care in Bangalore existed.

Am asked to pay till January. Please help!

Company: Indian Express
Country: India

  <     >