Indian Rail
Apathy towards elderly

I fail to understand why senior citizens are allotted only upper births? Made 3 attempts to book a ticket for my father aged 84 and got upper birth all the 3 times! PNRs are : 8125644335, 8124561707, 8125644069. Other examples from the past are ; 8225645378, 8119640637, 8319639974, 8125644252.

Though the ministry claims to be very passenger friendly and IT savvy, yet the reality is that the ministry is still ruled by people with very low respect towards travelers. A simple string allocated with senior citizen in the system variables can offer comforts to the veterans but who cares...!

If you think, that I didn't try the "book my ticket only if I am allotted at least one lower..." then try it out yourselves. They'll charge you before the ticket is booked and raise their thumb immediately after. Needless to mention, you get your money back after 2 to 3 working days as if you are penalised to care for your elderly lot...

Shame on the ministry and its administrators.

Company: Indian Rail
Country: India

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