Indian Railways
Harrasment by Ticket Controlle

I had booked my ticket via internet from Satna to new Delhi under the Tatkal quota for 31/5/09 in Mahakaushal Express (Train no. 2189). I had a confirmed reservation (Seat no. 11 in B2 coach) with PNR no. 8521468381. The confirmation of electronic reservation slip with the same details as above was sent to my email id as well.

On 31/5/09, when I reached Satna station to board the train, I learned that the train was 6-7 hrs late and is expected at 2am. It was such a disgusting experience to spend the night at the railway station waiting for your train!!

Finally at around 3am the train arrived. I occupied my seat. However when the Ticket Controller (TC of the 3rd AC, Mahakausal Express) checked my ticket, he raised objection that the PNR no. in the eticket and his chart does not match (instead of 6, it was 0 in the chart). Except this anomaly all the other details including name was correct. I suggested that it could probably be a printing error in the chart, as the railway inquiry also confirmed the validity of my PNR no. To my utter shock, the TC started threatening me with dire consequences including imprisonment and started using abusive, foul language. He demanded money from me if I wish to continue my travel in the same train. When I refused, he forced me out of the AC cabin and told me to deboard at the next station. It was only with the help of fellow passengers and my repeated protests, the TC allowed me inside with a fine. When I asked for his name, he refused to disclose.

I reached Delhi 6 hours behind scheduled. I was totally shaken and shocked by the harrassment meted against me. I was subject to humiliation and mental torture for no fault of mine. I had a valid eticket taken from the authorized railway site which was confirmed. Instead of being responsive to problems, the said railway official started a campaign of harrassment against apparently for illegal gratification under the clout of his authority and my helplessness.

With this bitter experience I have completely lost faith in the services offered by railways and I feel that it is being used as a easy tool for harrassing passengers

Company: Indian Railways
Country: India

  <     >