Indian Railways
Confirmed tickets but no berth or seat on train

We had reserved 15 berths in A.C. II tier (2 AC) through IRCTC in train No.2230A, NDLS LKO AC SPL. from Ghaziabad to Lucknow on 19th February, 08

We were issued three PNR nos. 2446244121 (allotted seats 2, 4, 6, 11, 12, 17), 2145780483 (allotted seats 44, 46, 41, 42, 35, 36) and 2246169868 (allotted seats 23, 24, 18). The tickets were courierd at our residence.

However, on the date of travel i.e. on 19th February, 08, we were in Delhi and decided to board the train from New Delhi railway station. When we reached the station to our suprise the above seats were allotted to different PNR numbers

We were 7 childrens, 4 females and 4 males and it was an overnight journey. We held the train at the station for about 30 miniutes but neither the TT nor the station master helped us in any was rather told us to adjust with other pasangers. This was despite we checking the PNR status on the internet at the NDLS (capital city of India) Railway station.

Our families faced mental agony besides inconvenience.

Can Indian Railways compensate us and punish the concerned officials.

Company: Indian Railways
Country: India

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