Indian Railways
TDR delayed settlement not yet received

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From: care@irctc.co.in [care@irctc.co.in]

Sent: Saturday, October 09 11:32 AM

To: BALAKRISHNAN C

Subject: Re: Your mail id should read as DONTCARE@IRCTC.CO.IN

Dear Customer,

Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.

Thanks & Regards,

Vinod

care@irctc.co.in

www.irctc.co.in

011-39340000

&-- Message from cbalakrishnan@licindia.com &&&

Date: Fri, 8 Oct 10:18:49 0530

From: BALAKRISHNAN C

Subject: Your mail id should read as DONTCARE@IRCTC.CO.IN

To: "care@irctc.co.in"

> REF: IRCTC #1507801

>

> Dear Sir/Madam

>

> My earlier mail to you is still not responded even after 6 days. If

> this is the level of service, then I feel that it is better that you

> change your e-mail id as DONTCARE@irctc.co.in.

>

> C.Balakrishnan

> MOB: 9840938636

>

> %%%%%%%%%%%%%_

> From: BALAKRISHNAN C

> Sent: Saturday, October 02 8:26 AM

> To: care@irctc.co.in

> Subject: RE: IRCTC #1507801- who is responsible for the delay

>

> Dear Mrs. Jyothi Verma

>

> Can you please QUANTIFY " 90 days or more". MORE can take the

> meaning 360 or 720 days or at times even MORE.

>

> Who is the appellant authority for any grievance- IRCTC or RAILWAYS?

> I need to be compensated for the delay.

>

> I remain

> C.Balakrishnan

>

>

> %%%%%%%%%%__

> From: care@irctc.co.in [care@irctc.co.in]

> Sent: Friday, October 01 8:30 AM

> To: BALAKRISHNAN C

> Subject: RE: TDR filed not refunded within 90 days-PNR no.4418182812

>

>

> Dear Customer,

> Kindly note that your refund is in process through TDR (Ticket

> Deposit Receipt). Refund under this category is processed by the

> railways under the present commercial rules and this process takes

> minimum 90 days or more. Once the refund is received from the

> railways the balance will be credited to your account.

>

>

>

> Thanks & Regards,

> Jyoti Verma

> care@irctc.co.in

> www.irctc.co.in

> 011-39340000

>

> &-- Message from cbalakrishnan@licindia.com &&&

> Date: Thu, 30 Sep 2010 21:38:51 0530

> From: BALAKRISHNAN C

> Subject: RE: TDR filed not refunded within 90 days-PNR no.4418182812

> To: "care@irctc.co.in"

> Cc: "cbalakrishnan@ymail.com"

>

>

>>

>> Dear Sir/Madam

>>

>> My TDR for the above PNR no. is not refunded even after 90 days. Do

>> I get any extra penalty from your side for not adhering to your own

>> norms. This TDR has been filed for a TRAIN JOURNEY for which the

>> TRAIN itself was cancelled by the RAILWAYS. I do not understand the

>> logic for the delay in refund. You have CLEAR RECORD that the

>> passenger could not have travelled with that ticket.

>>

>> I had contacted your call center on many occasions but was constantly

>> getting a response that the refund will take 90 days max. I had also

>> submitted a feedback sometime ago in your website. I believe that

>> you do not have a HUMAN face to customer problems. You just believe

>> in the TECHNOLOGY to assist you.

>>

>> Have a break to your ideology and prove me that i am wrong. Let me

>> now see the response I have for this mail.

>>

>> With some Regards

>> C.Balakrishnan

>> 9840938636

>>

>> "The information contained in this electronic message and any

>> attachments to this

>> message are intended for exclusive use of the addressee (s) and may contain

>> confidential or privileged information. If you are not the intended

>> recipient, please

>> notify the sender at LIC OF INDIA or co_mailadmin@licindia.com

>> immediately and

>> destroy all copies of this message and any attachments. The views

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Company: Indian Railways
Country: India

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