India Today Book Club
Urgent - Non Delivery of Order, Giving Wrong Information and non refund of the Money

I had booked the order for two swatch watches, 1 reebok wallet and one key ring for Rs 3199 through ICICI Bank credit card. The offer number is M-COMMERCE/0GA090003558. I had made the booking on 25th Jan and i had personally requested to get this delivered before 10th feb

The membership number is ITBC 09844497 (as confirmed by the customer services department over phone - Dinesh Sahani)

However the shipment was not delivered and i was given a wrong information by the customer service executive. After calling mltiple times I have been given an information that I will recieve the consignment before 20th feb but till date i have not recieved any thing.

When i have checked again with the Book Club customer service number I was given the TNT courier service number and when I checked with them, they mentioned that the order is returned because they have not been able to find me at the address

Now I want to cancel the order since 25th Feb and get my money back however everytime I call service centre I am given a different email id from which the email bounces back.

1. Bookclub@offersindiatodaybookclub.com

2. offers@indiatodaybookclub.com

3. booksclub@offers.indiatodaybookclub.com

4. booksclub@offersindiatodaybookclub.com

I am requesting them again and again to return my money back to my credit card as soon as possible but this has been of no use.

I hope that with this complaint, I would see some solution to the issue

Company: India Today Book Club
Country: India

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