India Today Book Club
NON DELIEVERY OF ORDERED ITEM

Pl ref No 7700018693

I had placed the order somtime in Jan. I had Rs 3100/-. After chasing and making number of calls, I was told that kit has been despatched on 03 Mar. The story is being repeated by every one on customer care who by the way don't know anything of customer care. I have made 13 calls to customer care in last almost 2 months. No one has ever bothered to reply or take any action despite numerous promises made by people like Justine Fernandes, Jiten Thakur, Azim Khan and so many others. I have spent lot of money and even more precious time in conversing with so many people without any result. After almost 3 months I am still being told to wait for some more time. I have made certain queries, no one has bothered to answer these

1. If item has not reached me whose responsibility is to check?

2. Have you checked even once with your despatch department even once as to whether package has reached or not?

3. If you have to wait, you wait for how long before either package is delievered or comes back to you?

4. How is that an item on cash on deleivry reaches absolutely in time and safely but an item for which payment has been made has not been recieved as yet even after 3 months?

5. How is that I get atleast 5-6 calls in a day to tell me about new offers but despite my correspondence for last 6-7 weeks none of you neither you or customer care has bothered to check up anything beyond saying the same stupid crap?

7. What is the number of phonecalls made and emails sent by me?

8. If none of you stupid guys are unable to tell me anything beyond you recorded replies, who is the one I can approach?

My interaction with the company has been extremely disgusting. Attitude of company is that they care two hoots about the customer. It is amazing to know that after making 12 calls no one has bothered to take any action. I have been sending mails but reponse once in while only repeats the same story that we have already despatched the item wait for some time, without specifying anything. My pointed questions are not being answered. What can we do? Can this company not be sorted out.

Col Ajay Kumar

Col Ajay Kuma

Company: India Today Book Club
Country: India

  <     >