INDIAN RAILWAYS/RESERVATIONS
GENERAL RESERVATIONS IN DISABLED COACH

Dear Sir/Madam,

I had a very bad experience on 21st November in 1013 LTT-Coimbatore Express having PNR No.844-7411410 in Disabled Coach, marked as S-12 (SEAT/BERTH Nos.1, 2, 3, & 4 - allotted to me, husband and two children).

We had a tension full atmosphere through out the journey. We could not get down and have water and food to our choice. We were forced to spend the entire night without proper sleep by the Disabled and General Public who were banging the door in each station. Further, all the tube lights were on and there were no provisions to switch off the lights.

Even the Guard who was in the next coach was not aware of this arrangement of Railways and the Guard threatened us with penalty clause at Raichur Station. Initially the Guard was not prepared to listen to us and kept on insisting us to open the door. Only after our repeated explanations, he came down and instigated the public to go for a complaint with Railway Authorities.

To avoid this confusion, the Railway Authorities should stop allotting the reservations in Disabled Coach and keep the entire coach meant for Disabled only.

We felt extremely guilty to travel in the said coach. We could not open the door and share the accommodation with the Disabled due to safety.

We request the Railway Authorities not to repeat this kind of hardship to the Passengers in general and Disabled in particular.

B.RADHARANI.

Company: INDIAN RAILWAYS/RESERVATIONS
Country: India

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