IRCTC
COMPLAINT AGAINST IRCTC STALLS

This is to bring to your notice that most of the registered IRCTC stalls set up at railway stations all over the country sell all packed items at rates well above the MRP. This is an illegal practice and strict action must be taken against the defaulters who are taking advantage of and fleecing consumers who most of the time are in a hurry and don’t have the time to object.

While traveling along the Chennai-New Delhi rail route on the Tamil Nadu Express twice over the last week, I made it a point to check the various stalls on the platforms and found most of them following this practice. These include Stalls No. 5 and 8, on platforms 2-3 at Nagpur Station. Ironically, these stalls have printed on them in BIG BLUE BLOCK LETTERS STATING "PACKAGED DRINKING WATER AND PACKED ITEMS SOLD AS PER MRP" but what they end up doing is making a complete mockery of this proclamation. A packet of "Hide and Seek" biscuits which is printed MRP Rs.15 is being sold at Rs. 17 at these stalls and even at Rs. 20 at some stalls at other stations. When the attendant saw me taking down the stall number, he relented and started offering the same at the printed price! The same was observed at the Rail Aahar stall in Warangal (South Central Railway).

Please ensure appropriate action is taken against the persons concerned.

Company: IRCTC
Country: India

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