IRCTC
No Refund for e-Ticket cancellation (Cancel the tickets before 24hours of journey)

Sir/Ma’am

I would like to share my bad experience with IRCTC (online ticket booking website).

I have booked my tickets against PNR 2255492858 on 23rd December but after a day on 25th Dec I tried to cancel my tickets with immediate effect & sent a mail on eticket@irctc.co.in as suggest by an executive on phone.

&-- Original Message &--

From: Deepak Kapoor

To: eticket@irctc.co.in

Cc: care@irctc.co.in

Sent: Thursday, December 25 10:53 PM

Subject: Ticket Cancellation-PNR 2255492858

After my requesting mail for cancellation of tickets, they replied in mention below text.

“Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.

Regards.

PANKAJ DHIMAN

etickets@irctc.co.in

www.irctc.co.in

In the reference of above mail... i asked them...

Why should i go for TDR processing when i am using your service within all deadlines and have cancelled the tickets before 24hours?

Do you have any such provision in your website that before 24 hours, tickets can not be cancle?

Please reply.

NOW I AM SENDING THEM LOT OF MAILS WITH SAME QUERY BUT I HAVE NO FEEDBACK ON THIS. WHICH SHOWS THAT THEY ARE RESPONSIBLE SOMEWHERE AND NOT READY TO WRITE ANYTHING IN WRITTEN

KINDLY SUGGEST ME THE RIGHT WAY TO GET IT DONE ASAP.

With Regards

Deepak Kapoor

9891-709-730

Company: IRCTC
Country: India

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