IRCTC
Money is not refunded after the cancellation of Train

Dear Sir/ Madam

I am a customer of e-service of Indian Railway. There is a option that if train is cancelled or late by more than 3 hours then the whole amount of money taken for the booking of ticket will be refunded within 90 days. First of all I want to say that 90 days are too much time for refunding the money, but I am still waiting for the refund after 6 months, but there is no reply from IRCTC.

I have made call to IRCTC care three times in regard of this matter but they didn't give me any satisfactory reply.

So I think this is the right way to get the justice, that's why I am launching a complain against IRCTC.

I am also giving the detail about that ticket which was worthless because of the cancellation of the train.

PNR Number 6316551730 Booked On 22-6

Transaction ID 0053193436 Ticket Type eticket

Class SL Internet Service Charge Rs 10.00

Date Of Journey 22/6 Ticket Charge Rs 217.00

Bank SBI Total Rs 227.00

Train No 2838 Railway Zone SER

From Station BHUBANESWAR (BBS)

To Station HOWRAH JN (HWH)

Quota General

Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 ANURAG 24 Male 0000 Booked

Reason For TDR: On-Request

TDR Status: Admin Approved

Reference No : 132646.0

TDR Filing Date : 02-Jul

Refund Status: Refund under Process

Refund Date: Not Available

Refund Amount: Rs.0.00

Company: IRCTC
Country: India

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