IRCTC
E-ticket not booked and fare is debited from my account

Hi,

I had a problem while booking my eticket via IRCTC. I was booking tatkal ticket while paying there was some problem, I had not been redirected to the ticket confirmation page, but my payment was made.

For details please go through the following mails I send to etickets@irctc.co.in

&-- to etickets@irctc.co.in &&--

This is a reminder to the following issue, I have checked properly and my eticket has not been booked through the transaction I did, using IRCTC online booking facility.

My user id: viveksgkp

Still I am not able to contact to your customer service centre, the phone either not picked up or is always busy.

Please consider this as high importance. Since the ticket is not booked I must get the refund.

Thanks,

Vivek.

From: Vivek Srivastava

Sent: Tuesday, April 21 9:15 AM

To: 'etickets@irctc.co.in'

Cc: 'viveksrivastavas@gmail.com'

Subject: Tatkal E-ticket booking problem

Importance: High

Hi,

I have booked one eticket for 2 passengers, in train 2256 'Gorakhdham Exp', on 21st Apr 09 in Tatkal quota. I made the payment through SBI debit card, as soon I clicked on "PAY" the next page did not show me the ticket detail, it just said redirecting to some "X" page.

Later when I checked my booked tickets history, it did not show me anything, related to this transaction. I didnot know whether my ticket has been booked, but the payment to IRCTC have been made for Rs. 2211 has been debited from my SBI A/c, with following reference : (refer to attachement)

I tried calling customer care but all lines kept busy. I don’t know what went wrong, but if my ticket is not booked I must get my money back. Please have a look into this issue, and let me know the reason as soon possible.

Thanks,

Vivek Srivastava.

9900581369.

Company: IRCTC
Country: India

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