IRCTC
Continuous Failure while booking a ticket

Hi,

I was trying to book tickets for a journey from Nagpur to Bilaspur. I successfully achieved the same at IRCTC. However, whenever I was trying to book the return ticket, irrespective of the browser the transaction always failed. It went through the payment gateway of the Credit Card company, deducted the amount and failed just before the actual showing of the booked ticket. My browser showed an error on the web page where it displayed the absence of some code object. 'document.fssform not defined'.

Why such buggy code is allowed onto a website without proper testing?

I am facing huge trouble since 4000 INR of my money is stuck with IRCTC with 6 failed transactions. I am not too sure how long would it take for them to return this money and to add to it, even my ticket isn;t booked yet. I will have to go to the Reservation window at station in person and get it done.

So much so for the service.

Company: IRCTC
Country: India

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