IRCTC
Non-refund of e-ticket cancellation

Sir/Madam

I booked a e-ticket on 01-apr-09. PNR No. of the ticket is 6226143904. Journey date of the ticket is 20.04.09. I cancelled the ticket on 13.04.09. I received an e-mail from IRCTC citing refund of Rs. 2786/- to my account on 15.04.09 at 12.00 am. But when I checked my account the amount was not credited to my account. I contacted my banker SBI enquiring about the refunded money but they told no money received from IRCTC.

Then I wrote e-mail to IRCTC complaining non-refund of money against cancellation of ticket. They informed me that the money refunded to my a/c vide settlement id. 015158101.

When I wrote e-mail again, they asked me to submit my account statement which I did but no response came from IRCTC.

Then I called their help line no. 011-23340000 few times. Every time they asked me the details regarding the ticket & told they forwarded my complaint to higher authority.

But they did not let me speak to their higher authority to whom my case was referred.

AT last I got one mail which is attached here

<br /br /Dear Customer, br /br /Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details. br /br /PNR Number 6226143904 Transaction Id 0105158101 br /br /Payment Details br /br /Payment Option SBI Debit br /br /Refund Details br /br /REFUND AMOUNT STATUS SETTLEMENTID ACTUAL REFUND DATE br /br /2786.00 Refunded 020116653 15-apr 12:00:00 AM br /br /In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.br /br />

Please help me getting my money refunded.

Thanking you,

SN Padhi

NHPC

Banbassa

Company: IRCTC
Country: India

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