IRCTC
I-Ticket booking (Rail)

Very Bad Experience

Dearest Sir/Madam,

This has a reference to the ticket bearing a PNR no 1337857955.

1. 36 hours, I guess, you have the same 60 seconds in a minute, which the world follows, Oops... I forgot that you are again a Government of India Enterprise. The booked ticket took more than 72 Hours (received at 20:30 Hrs on 13th May) to reach the destination, again with a havoc.

2. I do not understand, when you charge for the services, why do you take things for granted. I booked with you, because you said the tickets will be delivered at home. But I am really very sorry to state that, I was asked to collect the ticket from the courier office. Do you think that, if I have a time to collect the ticket, then why can't I book the tickets with the Reservation counters...

3. I spent more than Rs. 200/- to collect the tickets, when the courier people harassed after calling me on my mobile amidst the meeting (which I was attending), saying, if you want the ticket you have to come to the office... It was my father's ticket, so I had no other option. There are companies, which create a situation, wherein you have no other option but to go.

4. After you charged for the door delivery and your PARTNER courier company (I guess you pay them...) failed to deliver the courier...

Company: IRCTC
Country: India

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