IRCTC
Ticket Cancellation - No refund

Please note that I had booked an e-ticket for the PNR no. 2611652838 on irctc.co.in portal.

On the day of travel, i.e. 28 May, I was informed by the Agra Railway station information counter that the train is delayed by more than 12 hours and finally got cancelled.

All the trains originating from Rajasthan on 28 May were late and were finally cancelled due to the Gujjar protests.

The Cancellation rule on the IRCTC website says

If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

Unfortunately, my travel plans got impacted due to the train cancellation and I had to cancel the ticket online. Not to mention the discomfort and distress the change of plans and extra money for the new reservation at the last moment caused.

As per the cancellation rules full refund needs to be made when the train is cancelled.

Kindly note that I have been refunded Rs. 264/- less under the transaction id 0049659833.

I am unable to understand on what account Rs. 264/- has been deducted, when the train was cancelled.

After sending several reminders at care@irctc.co.in also no one has bothered to reply.

Truly, we are officially taken for a ride by a government agency.

God Bless IRCTC customers.

Company: IRCTC
Country: India

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