IRCTC.com
Reservation didn't go through, but amount on the credit card is blocked

My user id is mcf_hot. Yesterday (11/5), I was trying to book a SL class ticket. I used my Citi bank credit card and reached to the stage where I clicked on 'Confirm Payment'. However, the next screen stated that 'Service Unavailable' and I was never able to print the e-ticket.

On checking, with Citi Bank, I was told that the amount of Rs. 272/- has not been billed to my account and the reference no for this transaction as per Citi Bank is 089414. I was told to forward a mail. I have done so and sent a mail to care@irctc.co.in requesting the amount of Rs. 272/- to be reverted back to me.

I hope I have done the correct thing, as this is unprofessional on part of the Railways to block this amount as no PNR or transaction no was generated in this case.

If I am missing some procedure in this case, please get back to me at the earliest either though this website or my email id mcf_hot@hotmail.com

Regards,

Mervin

Company: IRCTC.com
Country: India

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