Jetlite
Flight Delay

Hi,

This is Sanjay Aghara. I had travelled from Ahmedabad to Bangalore on previous sunday 2nd Nov. 2008 through Jetlite Flight S2 631 (Jaypur To Bangalore Via Ahmedabad).

When I booked ticket on 31st Oct. 2008 through www.jetlite.com, the departure time was 2:00 PM and arrival time was 4:05 PM.

After 3 hours I got the mail saying flight schedule changed:

Departure: 5:35 PM

Arrival: 7:40 PM

So, I planned from my native (Morbi - Rajkot Dist.) such that I reach there before 2 Hours (mentioned in jetlite site for baggage check-in). When I was in auto to reach Ahmedabad airport, I got SMS saying:

Departure: 6:40 PM

Arrival: 8:45 PM

When I reached airport and asked the reason for delay, I got answer that "Air Congestion". While waiting at airport again message from JetLite:

Departure: 7:05 PM

Arrival: 9:10 PM

Again I went to JetLite counter and asked reason for that the lady said: Departure is 6:40 PM only. When she checked after seeing SMS in my mobile, she replied "Air Congestion".

One more SMS...

Departure: 7:25 PM

Arrival: 9:30 PM

Then I talked to Jet Airways officer, but no mean to talk. Then I asked for "Passenger Waiting Charge for flight delay", but he replied "There is no such charge. And the delay is due to ATC." Is this correct?

I asked the reason for delay of more than 5 Hours, he replied "Departure change from 2:00 PM to 5:35 PM is not delay but schedule change." How can they change schedule in 3 hours?

Now, the flight which was about to departure at 2:00PM, but actually departed at 7:25PM.

Even after paying the cost similiar to international flight (I paid Rs. 8420), this should not happen. And if this happens the airline has to refund the same or pay the "delay charge" to passenger which is Rs. 10000 (for domestic) as per New Delhi Airport.

I have all the mails and SMSes with me.

Looking for your reply and help to get the value of delay from airlines like JetLite (JetAirways).

Thanks & Regards,

Sanjay.

Company: Jetlite
Country: India

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