Jetlite
Refunding of fare amount which was lesser than communicated

I had cancelled my ticket (No. 7052161424075) on 6th April. While

cancelling I was given the Reference No. F041303 & I was informed that

I would be refunded Rs.5850 after deducting Rs.1250 as cancellation

charges. Inspite of repeated calls, I was refunded a part of the money

(i.e. Rs.3521) after a long time. I was provided with two reference

numbers:

1) 7050490024922

2) 705216147423

When I enquired about the reason as to why only a part of the money

was refunded, I was told that I had earlier cancelled my ticket for

Delhi-Kathmandu Sector. I was also told that I'd been re-issued a

ticket for the Mumbai-Delhi sector. One thing that I cant understand

is how could the customer care agent cancel only one sector inspite of

me repeatedly telling that I want the complete ticket to be cancelled.

Further, when I cancelled the ticket from Mumbai to Delhi sector

(Reference No. R052233), I was again charged Rs.750 as deduction

charges for cancelling my Mumbai-Delhi sector ticket. So effectively I

was refunded only Rs.5100, even though I was informed specifically

that the refund would be of Rs.5850.

Company: Jetlite
Country: India

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