Laptop
Non receipt of carepack certificate/poor service

Dear sir,

I had purchased a laptop from your company in 2007. serial no CND74518V2, MODEL NO C713TU, PRODUCT NO GU007PA#ACJ. I PURCHASED A CARE PACK IN february.

I had the misfortune to send the laptop to your service centre in meerut (UP, India) for some minor repair of a USB port. TheLaptop was returned to me after 1 month. The problem had not been ractified but a new problem started of mousepad not working properly.

I again sent the said laptop to your same service centre. This time the usb port was repaired however the problem of mouse pad remained. the wi-fi and lid control of hibernation/shutdown started malfunctioning. Not to mention that the laptop was returned after more than 20 days.

I am now at a fix as to what to do to repair this laptop. this is absolutely unexpected from HP.

yours truly,

DR. SHISHIR AGARWAL

171, CIVIL LINES NORTH,

MUZAFFARNAGAR (up)

INDIA PIN 251001

Company: Laptop
Country: India

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