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Complaint Details: Date of Purchase - 18.05.2008 Bill No.DE/11994/08-09 (Luminous 800VA Inverter

Ups and Luminous Battery 1600 with 24months warranty.

The product failed to work on 30.04.2009. I informed the company as well

as the dealer. The dealer refused to help, the companygave the time of 24

to 48 hrs.but the electrician of the company reached after 4days after

reminding frequantely. The electrician tride to repair the product. Till

16.05.2009 I noted that the product was not working properly. Informed the

service center immediately. They gave the time again for 24 to 48 hrs but the engeneer came after 4 days. He changed the faulty part. The product remained fail when the electric suply faild for two hours. I further informed the company but now they did not take the complaint this time and suggested to change the bettery, while the electrician of the company checked the bettery and found it OK. If any of the product (inverter or bettery) is faulty, the company should either repair or change the same because the fault occured within warraty.

Till date no one visited to solve the problem.

The complaint No. provided by the core center is 275077.

You are requested to kindly help the needful and oblige.

Thanking You.

Sanjeev Kumar Sharma

9899321359

Company: Luminous inverters
Country: India

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