Make My Trip
Non refund of cancellation amount

Sir,

I have booked 4 tickets through makemytrip.com vide PNR No-FLT00007305240. Due to some reason I cancelled the tickets telephonically on 21 Oct 09 (within the time Frame). I was assured by the representative (MS Purnima) of the call centre that the money will be credited to my account within 10 working days.

On not getting the money back I contacted the call centre and learnt that the reservations were not cancelled due to the mistake of the representative of the call centre (Ref No- IN0911R0019914). However, i was again promised that the money (Rs 16, 150.00) will be credited to my account. I have talked to many representatives in this regard viz. Mr Lalit & Ms Sneha on 05 Nov, Mr Rahul and Anmol on 6th Nov, Ms Sikha on 11 Nov and Mr Rohit and Jagjit on 22 Nov. Each time i call they promise me that the money will be back to me within 3-4 working days.

I request you kindly look into the matter and take necessary action against tem so that these agents don't harass customers like this in future.

Thanking you in anticipation.

Samarjit Dash

Company: Make My Trip
Country: India

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