Nokia- 3120
Irresponsibility of handling product

To

The Director

Customer Services

Nokia India

Dear Sir/Madam

This is to inform you that I have been a loyal user of Nokia phones from past 10 years however never came across such situation before, I had given my current phone Nokia3120 for repairing at the green park Nokia cutomer care however found it broken from a side, I informed your representatives about the same, however they said that it can be replaced next time whenever I visit this location.

Today scenario is that this location has been permanently closed and when I visited your Lajpat nagar branch they asked me to pay for it. Why should I pay when it is not me mistake. Kindly have the same checked and have the issue rectified as I know company like Nokia would not want a person to spread bad word of mouth rather would want a customer to be a loyal advocate of the company.

Looking forward for your response.

Thanks & Regards

Mrityunjay Rohit

9911168628

Company: Nokia- 3120
Country: India

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