Nokia 5610 Music Express
Want a Replacement of the model

Big story to tell don't know from where I need to start about the 5610 Nokia handset. I bought my hand on 24th Mar from The Mobile store PUNE, soon I started facing problem like set getting hanged, automatically it resets, screen blanks out and many time i have to remove the battery and start all over aging which is really a pain. Long calls get disconnected. Also the adapter AD58 is not working. I went to Akshay Nokia care center at model colony, PUNE. No good response by the care center. I was asked to take a token before 6PM to register a complaint after 2/3 visits i was asked to leave my handset for s/w update as it has virus. I left my mobile on 8th Aug after nearly a month got the latest s/w updated and set formatted lost all my data. Nokia care asked me not to put in memory card as it will have virus etc. Truly speaking i don't use Bluetooth nor connected to usb port how the virus enters it's strange to understand and the stupid explanation a non technical people sitting at the counter. The same day i had submitted my hands free adapter for replacement till date after numerous visits i have not received it nokia care says AD58 model adapter no stock hence they keep on telling me to call after a week to check whether it comes in this times courier etc. I’m totally fed up.

Interesting part is i register with nokia customer care my complaint those people are too smart they again directed me to nokia care. Nothing is working in my favor. i asked them i want to ask the high authority of nokia company they said they can't give any clue of any designated person in Nokia and asked me to log a complaint like others on the complaint site.

i want a replacement at any cost. after spending 12000 hard money today I’m regretting why i bought this handset.

I saw 100s of complaint for same model i don't understand why nokia is not taking any action to satisfy the customers who are their bread and butter.

Desperately need help please help...

can it be sort in court need guidance how to move forward

Company: Nokia 5610 Music Express
Country: India

  <     >