NOKIA 6220
BRUTAL CUSTOMER SERVICE AT NOKIA CUSTOMER SERVICE (VARUN ENTERPRISES)- DELHI - 92

Dear Sir,

This is Namita Singh, Regional Head Retail Operations, heading entire north india with Royal Sundaram General Insurance, Gurgaon.

I had purchased a nokia 6220 on 26.10.08 from "The mobile Store" sector 14, gurgaon. Within almost 20 days i had developed a problem in the handset wherein i couldnt use the Camera..

When i took the handset for servicing at Varun Enterprise Shakarpur, Mother dairy road, Delhi 92, i was told that it would take 15 days of time to get it rectified after inspecting the mobile. (JOB CARD NO: ASC 016 434038)

To all my surprise and utter dismay i had received an sms yeserday saying that the seal is already broken hence the mobile cant be serviced!! While the fact remains that i have not given my handset to any other servicing centre why is this cold response???!!!

I need my handset to be serviced with Nokia care and i am willing to get carried away by the flimsy excuse given by services.

Iam heading services division for my company and i assume that Nokia understands the importance of customer services as i do and expect to respond to the complaint in a much more positive and professional approach..

Looking forward for a hassle free service else i would be forced to take other appropriate actions against the faulty people and institution concerned..

Company: NOKIA 6220
Country: India

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