Nokia
Problem in Switching off & on in Nokia 7610 supernova

Hi,

I am highly disappointed with the way i had being treated by HOT Spot (Malviya Nagar) & satisfaction which i got from Nokia Product. I bought a Nokia 7610s on 19-feb-09 on the very same day it wasn't got switched off then i thought it may due to my careless ness then i went to Hot spot he said if i came back to him with in 48 hours of purchase he would have gave me a new handset bt now he can't do anything after that very forcibly he switched off my phone and then my cell was not be able to switched on by him so he advised me to go for Nokia care center, Malviya Nagar. When i asked him that as a customer i had a right to know about the condition of 48 hours which i have mentioned above so very bluntly he denied and said we were not supposed to disclosed to our customer because Nokia won't allow us. After a word with him I went to Nokia care on the same day i.e. 25-Feb-09 the Nokia care executive guy took my phone for one day and return my phone on the next day i.e 26-Feb-09. But again misfortune happened to my phone it again got switched off on 27-Feb-09 on the very next day of when it got repaired by Nokia care then i again get back to them (Nokia Care) on 28-Feb-09 and i wait there about an hour and finaly they said "Mam we suggest you to put forward this Phone to our HOD to avoid more inconveinaynce". and asked me to collect my phone on 12-March-09.

I have spent Rs.10, 600 of my salary and with in 10 days it got repaired once and again i went to Nokia and one the very first day of Purchase it wasn't got switched off.

It's a clear case of Manufacture problem with the Phone. Another they hide the condition of 48 hours which was the right of Customer i.e. me. So i will expect that they will provide me with new handset so that i can actually enjoy or somehow feel the satisfaction.

Looking forward for a positive & an early action in this regard.

Geetika

98114 01674

Company: Nokia
Country: India

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