Nokia
Concerning battery (BL-5C) replacement

Surprised……how a company like Nokia provides customer

service!!!

http://www.nokia.co.in/nokia/0, 104022, 00.html

Please note! To determine if your battery is part of

the Nokia BL-5C product advisory, please visit

www.nokia.com/batteryreplacement for more information

and further instructions

To better improve our service performance, we are

upgrading our mail system at this moment. Please

proceed to send your question to Ask Nokia from our

Nokia Asia site. We're sorry for the inconvenience

caused.

If you go Ask Nokia link and fill up the form ; you

will get this message in your mail:

This is an automatically generated Delivery Status

Notification.

Delivery to the following recipients failed.

Support. Services@nokia.com

Reporting-MTA: dns;ndebe102.NOE.Nokia.com

Received-From-MTA: dns;siebh101.NOE.Nokia.com

Arrival-Date: Sat, 1 Sep 2007 00:45:01 0530

Final-Recipient: rfc822;Support. Services@nokia.com

Action: failed

Status: 5.2.2

X-Display-Name: Services Support (RES/Gurgaon)

My Nokia Cell Phone model 6720 has BL-5C model Battery

The Battery identification # is

0670400363563N161513101336

I had checked this on the nokia website and it advised

me that this serial number of the battery needs to be

replaced

I had filled up the form with my contact details for

the replacement of the battery.

I am surprised that it has been more than 4 weeks now

, nokia did not even bother to confirm the receipt of

the online form.

There has been no autoresponder on my email or through

SMS that nokia has received my application and would

replace the battery.

With more and more incidents of over heating/

accidents happening with BL-5C battery, I would

request you to kinly look into this and replace my

battery at the earliest

Company: Nokia
Country: India

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