Nokia E51
Customer Service Complaint

Hi

I gave my Nokia E51 phone for repair to Nokia care centre near Hari Nagar Depot. They kept my phone for more than a month by now. The problem was with its phone glass which needed to be replaced. i was told that the whole of its back body will be replaced. As per my understanding it should not have been the solution. But I agreed thinking that they are experts and know the job. After one month, they called me and said that it is done. When I went to take my phone, I was shocked to know that the body was changed but my main problem i.e. the broken glass remained as it was a month back. Lady (Kamal, i think) said that they need another 3 to 4 days. I have given them their desired time. I do not think that they will be able to do anything in this direction. Enen if they do, the million dollar question is why have they taken such a long time, why I was advised that its body will be replaced when I wanted to have its camera glass replaced, why do they give commitment if they can not do it.

Nokia Management please wake up. Your customers are being cheated.

Amreek Singh

9899869682

amreek.singh@rediffmail.com

Company: Nokia E51
Country: India

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