Nokia-Mobile Handset-N 72
Complaint/Intimation against the service of the Mobile handset and service centre

Dear Sir/Madam,

This has reference to my complaint No-160680 dated 2/12 registered over phone of Natioanal Consumer Helpline. I have mentioned my grievance in details below,

Myself Palash Dutta having a mobile handset N-72, IMEI NO-356295015338821 purchased from Nokia Priority Dealer at Kolkata on 18th July’2007 (Copy of bill attached). On paper my warranty period was over on 17th July’2008.After completing just one year warranty period on 30th August ‘ I found display problem in my mobile handset. Then I repaired it from Nokia Dealer M/s. Tele Junction, Madhu Vihar, Delhi-110092 (invoice attached) on 8th September’2008 and was given only a warranty period of one month against this repairing by the dealer.

Then I found the same problem on 15th October’2008 just after completing the warranty period. As my service requires frequent outstation visit so since that problem I was not able to repair my handset again. But being a consumer my question is that, how this can be happened so that the handset is going to create problem just after the specified warranty period. My new set started troubling just after completion of one year warranty period and secondly the repaired set started same problem just completion of one moth warranty period.

This only can be possible whenever either the parts used in the handset at the time of repairing was faulty or they have not yet made any repairment. In both the cases the Nokia is responsible either from their service centers or use of faulty part. Administratically the service centres are also the part of Nokia systems and you can not part with any discrepancies committed from your service centres. But in both cases I’m victimized being a consumer as usual. I feel that this only can be happened in case of using the parts not upto the mark.

In this connection please note that i have once only contacted by Nokia Kolkata office on mid of February'2009.After that i did not get any call from Nokia authority. I am not able to use my said mobile since October'2008.Please do the needful.

Whenever i call to customer care number-1800114000 of National Consumer Forum, nobody picks up the call. So this was the only possible way to contact with you. Hope you will look into the matter seriously and make the purpose of my complain fruitful.

I expect your concern authority will come forward & explain or clarify me the proper reason behind my suffering as I want to reuse my handset N-72 once again without expending a single penny on it.

Looking forward to have an earliest and positive and off course a reasonable reply from you. You will be appreciated to call me in my mobile no stated below for any queries from your side.

Thanking you,

Palash Dutta

Mobile No-09953114202

Company: Nokia-Mobile Handset-N 72
Country: India

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