Nokia N81
New N81 bought 20 days ago (camera and navigation keys not working)

Hello,

I am really fed up of visiting these so called Nokia Care centers. I bought a brand new Nokia N81 from a Nokia Showroom (Nokia Sector 22, Chandigarh) for Rs.14, 200 about 20 days ago. Only a week after the purchase the Navigation wheel stopped working all together. And just 2-3 days after that phone camera also stopped working. Whenever i try to activate the camera an error appears (Camera feature not supported). And when i went to Nokia Care center (Sector 34, Chandigarh) they checked my phone and told me that it will take about 10-15 days to get my phone fixed and it will cost me around Rs.2 to 4 thousand. When i told them that my phone is within the warranty period, they told me that i must have dropped my mobile. They said it because their warranty doesn't cover the malfunction due to external damage. Even when i argued that there is not even a single scratch on any part of the mobile, they kept saying it must have fallen. I kept saying that i purchased a leather cover for mobile at the time when i bought the mobile. I have always carried mobile in that leather cover and i know, i never dropped my cell phone. And absence of any scratch or mark on mobile proves my statement.

I am being harassed unduly by the Nokia Care people. Its been 9 days since i visited Nokia Care shop and in the mean time i have again visited them twice. But my phone is still not working properly. This careless attitude of Nokia has to be dealt with.

Abhishek Saini

H.no.99 Sector 70

SAS Nagar, Mohali.

Punjab 160061

Mob: 9814447099

Company: Nokia N81
Country: India

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