NOKIA N95
Frustrated with nokia product & services

This is regarding something that I never expected from the reputed company like NOKIA. Actually, here I am feeling like being fooled or cheated by the BRAND on which I had blind faith in regard to their product’s being genuine and services being 100% on TAT & QUALITY. One time a proud Owner of NOKIA N-95 handset is writing you all this today as a DISGUISED customer of NOKIA.

Hope you can read between the lines how much I have been affected on this issue.

My issue is regarding the NOKIA product & the SERVICES provided to me by your Service Centers.

Actually, here I am feeling like being fooled or cheated by the BRAND on which I had blind faith in regard to their product’s being genuine and services being 100% on TAT & QUALITY. One time a proud Owner of NOKIA N-95 handset is writing all this today as a DISGUISED customer of NOKIA.

On 13th May I purchased a NOKIA N95-1 (IMEI: 354835010777804 from a NOKIA Priority Dealer “B.R. Enterprises, Gaur Glaxy, Plot No. 5, Vaishali, Ghaziabad” vide Bill No. 7600 right within 2 weeks of launch of this very product believing on NOKIA brand name. But, right after 1 month the handset started facing a problem of software hanging. On discussing this issue with Nokia priority dealer & Nokia Service Center and on several times consulting NOKIA Care I was always sent back with software re-formatted until the time I went out of warranty. Then on 20th Nov. 2008 the software hangs as usually for never turning up again. When I switched on my handset it started and goes up to the NOKIA WELCOME page and then restarted the system again. The problem continues with the handset.

The same was reported to NOKIA Authorized Service Center “MICRONAS TELECOM, C-4, Sector-2, Noida” ASC: 114_434038 vide Job Sheet No. 114434038/081205/69 and submitted my handset for the repair on 5th Dec. 2008. Within a week I was asked for the approval of repair cost of Rs.5, 900 which was then and there approved by me. But, today on 17th Jan. 2009 after 42 days I have been asked to take back my Nokia N95 un-repaired as they feel that it cannot be repaired in any of the NOKIA WORKSHOPS.

In between I made complaint for the same issue several times to NOKIA CARE Two refs. to: Complaint Ids: 2-3M3LZH And 2-3NR3OP.

During these 42 days I suffered TIME, Finacial, & Mental LOSS. It was really humiliating & frustrating to go to SERVICE CENTER or talking to NOKIA CARE several times and getting the same words back every time “YOUR HANDSET HAS BEEN SENT TO HEADQUARTERS AND NOT REPAIRED YET.”

Now, I am afraid of originality being tampered of my Handset N95. So, today I am writing this email to several concerned areas in hope somebody takes the timely right step to get me compensated for all these losses.

Today I have been made to regret on my decision of purchasing NOKIA N-95.

I have lost all my faith on NOKIA Brand.

Consumer In Disguise,

Amit Dimri

9873160111

amitdimri@indiatimes.com

Company: NOKIA N95
Country: India

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