NOKIA N95
Irresponsibility on the part of Customer Care

The Regional Manager

Nokia Customer Care

Norther Region

Sir/Madam

I purchased Nokia Handset model N95 from your authorized dealer Nokia Gallery, sec-17, Chandigarh. In July this year, my handset developed a serious problem i.e. the screen went completely blank. To get it repaired, I deposited it at Nokia Care Center, Kamla Enterprises, Hisar, Haryana in August. I was assured that the problem could be rectified & the handset was returned to me within 2 weeks. However, the very next day the set showed the same problem (blank display). I deposited the set again on the same day, & I was promised that it would be returned in perfect working condition in a month’s time.

As of today, it has been more than 2 months since my handset was given for repair, but neither am I aware of the status of my complaint, nor the staff at your Customer care is able to inform me about its condition. Whenever I visit them or call them up, I get vague replies that the set is in Bangalore, Chandigarh, Noida; it has developed major faults, etc. The staff itself has no clue what is the position or the status of my handset. Today they told me is that the cell has been repaired & i will receive it shortly. however, the person in charge at Nokia refuses to commit anything in writing as to whether the phone will be repaired, or by what date i will get my handset back. I am highly annoyed at this lack of both interest & responsibility shown by your staff. After spending a huge amount on the handset, the least I can expect is full value for my money & prompt service. But instead, all I am getting is false promises & irritation from your side. This is certainly not expected of a Multi-National, Multi-billion dollar company like Nokia. If my handset is repaired then why am i not being informed, or getting it back? I have lost my patience as well as confidence in your services. At least i should know when i will get my handset in perfect workig condition, or if the problem is deemed irreparable, then the handset should be replaced, as it was still in Warranty period when it was submitted for repair.

Thanking you

Truly yours,

Vaibhav Ghai

Jindal stainless ltd.

Mob. No. 9996030409

Company: NOKIA N95
Country: India

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