Northern Railway
Ailway not refunding unconfirmed passengers fares on etickets

I had made a eticket booking (PNR no. 2105615808) for travel for 4 persons from Kathgodam to delhi for journey on12/05. After chart was prepared the 3rd and 4th persons names were not on confirmed/RAC list as displayed at the Kathgodam station that day. Hence those 2 passengers did not travel in that train. Upon return, I filed TDR with the IRCTC website and I have now been notified by them that NR has refused my claim thru their letter no. RF1/8840/10-11/B1/02.08.10/NR and the reason being 388-NR/31 Failed to collect TDR? TTE certificate.

Above reply is totally unacceptable as the passenger has not travelled as the tickets were not confirmed and hence full refund must be granted.

Company: Northern Railway
Country: India

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