Onida Window Air Conditioner
Preventive Maintenance not provided

Ought an Onida AC a year ago Model WG 1.5 ton. Sl no. 14440 from National Aircon authorized sales and service dealers shop no. 1 C.N Complex Rajapuri, Dwarka, New Delhi 75.

According to the clause no.15 on the warranty page, it says that the customer will get preventive maintenance service which will be carried out 2 times in the period of 12 months. Amazingly enough, it never happened in my case. When I called the dealer six months ago, he gave me a telephone no. 39-88-9000, which is out of service. The dealer promises to give another no. in an hours time however that 1 hour never ends. I called him innumerable number of times he gives me the same response. Now my AC has almost stopped cooling, of course due to lack of maintenance. And I don't know what to do and who to go to.

Company: Onida Window Air Conditioner
Country: India

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