Photon plus
Excess Billing

I had taken Tata Photon plus on 4th April which got activated on 6th April.

I have been told by the sales person that its an Unlimted Plan (1250 Plan).

After using till 21st April I came to know that it's not working, so I called Customer Care on 22nd April. The executive told me that it has been blocked.

I asked her why it has been blocked then the representative told me that I reached the maximum limit. I said her its an unlimited plan so what is maximum limit?

Executive told me that the plan has an upper limit of 15 GB/month (Now, I need to seriously change the OXford dictionary meaning of UNLIMITED). I told her the sales personal cheated me and he did not informed me anything like that. She took complaint and after that I got several calls from the executives of tata indicom.

Later they sent people to my home who was not clear about the plan and its details. In few months they sent 2 people to my office address and there they tried to even bargain from me on bill (the executive said me to pay atleast half of the bill). When I refused and said send me the correct bill and I will pay the money he said ok and disconnected.

Now after so many months, I got an legal notice on behalf of tata indicomm saying that the bill of Rs 19000 (15000 Interest Rs 2000 FEE Rs 1500) to be paid in 7 days or to face legal action.

Now I have few questions which I am asking always from the executives of the tata indicomm:

1: Why my device got blocked?

2: Executive says device gets blocked when we reach upper limit, so in that case my

device got blocked when I reached the upper limit. So why I am charged so much?

3: Executive agreed that their is fault in system and the bill is wrong. Then why so many

calls and bargaining and then this legal notice?

4: I contacted customer care multiple times and now they say they do not have any

record. I have when such number 66090. What about other details? Got one more

complaint number: 76274.

Pathetic experience with Tata Indicom.

Company: Photon plus
Country: India

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