Pizza Hut
Terrible Public Relations

On Saturday, January 23 between the hours of 8:05pm and 9:00pm, I attempted as usuall to call in an order 7 times. For the past 3 months phone orders are not possible, as you either get "no answer" or the a FAX machine shrill sound. Tonight as in every other night, I ended up driving to Pizza Hut to place the order and wait 20-30 minutes in the parking lot. When I walked in there were 6 employees talking at the register, ignoring me while I stood there in the lobby. I noticed there were only 3 people sitting in the dining room and I was thinking, this store shows no concern for the phone orders they lose by not answering phone orders. Obviously, none of these people care about financial results at there location. Finally I said "Hi", why don't you guys ever answer the phone? The manager replied "we only have 2 people answering phones tonight". I said you need to hire more don't you think. He replied, " there is nothing I can do". I asked who the District Manager was as I knew it was obviously a company owned store as a franchisee would not tolerate or afford this level of performance. He replied, "His name is on the door". I walked out and noticed his, Felix Jaramillo at the Las Vegas, New Mexico store who I intend to call tomorrow. I would think with the U.S. struggling economy companies would appreciate every business possiblity to increase revenue, but this location shows no regard. It is so irratating to know when you dial their number they won't answer, but you keep trying because you want to save time sitting there waiting for your order 20-30 minutes. This store needs to be managed by someone who cares about their company's success and the customers they serve.

Company: Pizza Hut
Country: India

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