Air India
Not getting Refund

Hi Sir

I want to bring to your notice the inconvenience caused to me due to Air India flight cancellation.

I booked a flight for my sister from expedia.com for an Air India flight AI-126 from Chicago-New Delhi for 6th October which had a cost of $704.90. The flight got cancelled and Air India staff told that "flight may or may not go" even the next day also.

It was very urgent for her to come back so she booked American Airlines ticket then and there itself which costed around $2000.

When I contacted for refund, both Air India/Expedia started giving excuses and told that they don't have any information on this.

I went to Air India (Hyderabad) office and they simply refused to refund the amount saying that the ticket was not booked by them.

Sir, kindly look into this matter as its been over a month and nobody is replying and I have spent more than 1Lac rupees for a fault for which solely Air India is responsible.

I have all the tickets/mails/call details list, in case you want anything, I will be providing you with the details.

Thanks for your kind consideration.

Regards,

Saurabh

Company: Air India
Country: India

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