DTDC
Items Missing from Parcel recieved

Dear Sir,

I was sent a courier through DTDC service from Pune (AWB no. P11857946) containing books and other gift items. My courier went missing and after several trails of follow up with the customer care I recieved it after 3 weeks of sending the same.

Once the parcel was recieved I found that :

1) The parcel was already opened.

2) 1 box of imported sealed cashew tin was missing.

3) 10 - 12 imported chocolates packed in a box were missing.

4) 1 Pack of imported straps used for tieing electrical wires was opened up and out of 10 only 8 were present and it was thrown in the box in the opened state.

The courier delivery boy did not want to wait till I inspected the box and left and there was no way to reach out to the courier company once he left.

This is not the first time i am experiencing this situation because earlier also books sent to me went missing and was recieved after 3 months following to several follow ups from our side.

I strongly feel that DTDC courier services are unsafe and waste and should not be given a lisence to continue their services in India at all.

There is no response from teh company even after mailing and lodginga complaint and hence I did not know where to approach for justice. Kindly help.

Company: DTDC
Country: India

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