Dear Sir,
I was sent a courier through DTDC service from Pune (AWB no. P11857946) containing books and other gift items. My courier went missing and after several trails of follow up with the customer care I recieved it after 3 weeks of sending the same.
Once the parcel was recieved I found that :
1) The parcel was already opened.
2) 1 box of imported sealed cashew tin was missing.
3) 10 - 12 imported chocolates packed in a box were missing.
4) 1 Pack of imported straps used for tieing electrical wires was opened up and out of 10 only 8 were present and it was thrown in the box in the opened state.
The courier delivery boy did not want to wait till I inspected the box and left and there was no way to reach out to the courier company once he left.
This is not the first time i am experiencing this situation because earlier also books sent to me went missing and was recieved after 3 months following to several follow ups from our side.
I strongly feel that DTDC courier services are unsafe and waste and should not be given a lisence to continue their services in India at all.
There is no response from teh company even after mailing and lodginga complaint and hence I did not know where to approach for justice. Kindly help.
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