MSEB, Thane
Corrupt MSEB officials on prowl, harress innocent citizens by cutting off the power despite payment of bill

The MSEB at Thane is harrassing single individuals to fulfil their corrupt pockets by cutting off power despite paying the electricity bill. The incident is as under... I come home at 9 pm to realise that my power is cut off by MSEB officials stating I have not paid the bill. Please note that the bill date was July 12... despite paying my bill online on 3rd July at 11.16 AM via transaction no. 8691021531021.

I call the call centre and the female executive cuts my call at 9.15. Later I speak to Bhavesh, a nother call centre executive who questions me on my details. He then goes to say that the complaint cannot be registered as the server is down & would give a call. I do not get a call and thereby decide to call & third executive picks up & when asked for Bhavesh cuts the call. I call again finally to reach Bhavesh who speaks rudely & continues with the reason of server being down. Once again I call & ask for Bhavesh's manager. There immediately Bhavesh ensures he registered my complaint before I talk to them and share the experience.

Then I tell them that I would be approaching the media, if not rectified in an hour. Hence I get a call mentioning that they would do the needful

I beleive this is purposefully done by MSEB as they are on the prowl for pocketing money where individuals reside. My complaint is now against purposeful harrasment, carelessness of MSEB & mental disturbance.

Company: MSEB, Thane
Country: India

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