India Times
Non refund of Money

I had purchased E-Phone Mobile after reading ad in the Times of India. My order no. is 111843798 dated 12 Sept 09.

The following observations were made by me on receipt of the mobile against cash payment of Rs.7349/- to M/s TELE PRODUCTS vide bill no.1226 dated 28 Sept 09.

a) The phone does not have an IMEI No.

b) The camera does not work properly.

c) The music player does not work.

d) The GPRS does not work.

I had lodged a complaint with your Customer Services Rep and was given a complaint no. 16820 and the phone was collected from me against AWB no. DO 482 159 715 WW dtd 21/10. I was assured that I would be paid back the amount of Rs.7349/-.I was given a demand draft no.355366 dtd 10/12 and was told that it has been despatched to me but till date I have not received the Demand Draft.

The following are my complaint nos. for non refund of my money:

64649, 72205, 80975, 105937, 119567, 15977 and I have atleast called Customer Service reps about 25 times including shop flr. in-charges Mr. Amit Kumar, Mohit Singhal & Kishore. Everytime I was assured that the refund would be delivered to me in 2 or 4 or 6 working days but 4 months have passed.

It is surprising that a demand draft of Dec 09 has still not been delivered to me. I feel cheated & mentally harassed by Times Shopping. I have incurred an expenditure of Rs.5600/- in making calls to your Customer Service rep.

I request you to please intervene on priority and resolve this issue immediately.

Regards.

Chitranjan Jha, B5/48 Paschim Vihar, New Delhi -110063

Mob no. 09810740201

Company: India Times
Country: India

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